Centrelink Financial Information Service

Centrelink Financial Information Service

 
by Christine Hopper

The Centrelink Financial Information Service provides information about Centrelink benefits to customers and potential customers.
Generic Financial Information is provided in Centrelink booklets and at Centrelink Financial Information Service seminars.

You can ask specific questions by telephoning the Centrelink Financial Information Service and speaking with an officer. In some circumstances, you could meet with a Centrelink Financial Information Service to discuss your position.

Centrelink Financial Information Service Seminars

The Centrelink Financial Information Service offers free seminars on topics of interest. These seminars are usually in the early evenings at suburban and regional venues. There is no charge to attend but you must book in advance to ensure that you get a seat at your preferred Centrelink Financial Information Service seminar. You may book for the whole series of seminars or just the one seminar that interests you.

Popular seminar series include: ‘Investing for retirement’, ‘Getting ready for retirement’ and ‘Living in retirement’. The final series of seminars for 2014 in Victoria are listed on  the Centrelink website

Centrelink Financial Information Service Publications

The Centrelink Financial Information Service publishes general information booklets about planning for retirement. These booklets are available at the Centrelink Financial Information Service seminars and, possibly, at your local Centrelink office.

Centrelink Financial Information Service Telephone Enquiry line 13 23 00

The Centrelink Financial Information Service operates a telephone enquiry service. You can call the Centrelink Financial Information Service on 13 23 00. You need to say, “Financial Information” when the machine asks what you are calling about.

The Centrelink Financial Information Service provides information only. The staff at the Centrelink Financial Information Service are not licensed to provide ‘financial advice’.

For example, a FIS officer could tell you how your Disability Support Pension would be impacted if you received a lump sum inheritance of $100,000 and saved it all in your bank account.
However the FIS officer is not permitted to give personal financial advice. The FIS officer could not suggest that you use part of your inheritance to pay off your debts and/or make a large non-concessional contribution to your superannuation account.
The Centrelink Financial Information Service might suggest that you obtain personal financial advice about investing at least part of your inheritance.

Personal Financial Advice for when Financial Information is not enough

The Centrelink Financial Information Service can tell you about the Centrelink rules. But your challenge might be about how to get the best overall benefit from a one-off lump sum inheritance or retrenchment payment.

You would need personal financial advice if you cannot see what to do about your financial position when you have considered the information collected from the Centrelink Financial Information Service.

Only people who are trained financial advisers can be licensed to provide personal financial advice to individual retail clients. You would expect to pay for personal financial advice from a licensed financial adviser just like you pay for a lawyer or accountant to advise about your personal situation.

Christine Hopper at Financial Care Services is licensed to provide financial advice to personal clients. Christine holds a Diploma of Financial Planning in addition to her professional actuarial fellowships.

Financial Care Services is an independent financial advisory practice that charges fees based on the time and work involved in advising you. Financial Care Services does not base its fees on how much money you have to invest. At Financial Care Services, we care about the individual clients and their needs for independent advice about their personal finances.

At Financial Care Servicecs financial advice is private and confidential

Financial Care Services respects your privacy. As part of your financial needs assessment at Financial Care Services, you might disclose very personal and private information about sensitive health and family matters. We are careful not to disclose this sensitive private information to your wider family members or outsiders. You can read the Privacy Policy for Financial Care Services here.

Your discussions with the Centrelink Financial Information Service are confidential. The Centrelink Financial Information Service will not disclose your enquiry.

But please remember that Centrelink customers must inform Centrelink whenever their financial or personal situation changes.
You have just two weeks to tell Centrelink about that money you inherited. You also need to promptly disclose any changes in your ‘Personal Circumstances’ that means keeping Centrelink updated about the arrival, or departure, of your partner.

To make an appointment for confidential, independent and professional advice about aged care costs, retirement lifestyle or financial issues please contact Christine Hopper 03 9808 0338.

Disclaimer: The information contained in this website is of a general nature only and does not constitute “financial advice”. You should obtain your own personal financial advice before investing any money or moving in to any retirement village, lifestyle community or aged care facility. Financial Care Services is licensed to provide financial advice to individual clients based on their personal situations. © 2014 Financial Care Services Pty Ltd. All rights reserved.

To make an appointment for professional advice, call Financial Care Services 03 9808 0338